Refund policy

 

Return and Refund Policy

We value our customers and aim to provide high-quality products. Please read our Return and Refund Policy carefully before making a purchase.

Returns

  • We accept returns only in case of damaged, defective, or incorrect items received.

  • To be eligible for a return, you must notify us within 48 hours of delivery.

  • The product must be unused, in its original condition, and in the original packaging with all tags and accessories intact.

  • Products showing signs of use, wear, or damage after delivery will not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse, mishandling, or improper care by the customer

  • Items returned without prior approval

  • Clearance or sale items (if applicable)

  • Customized or made-to-order products (if applicable)

Refunds

  • Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed within 7–10 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

Replacement

  • In case of damaged or defective products, we may offer a replacement instead of a refund, depending on product availability.

  • Replacement dispatch timelines will be communicated once the return is approved.

Return Process

To initiate a return, please email us with:

  • Order ID

  • Clear images or video of the damaged/defective product

  • Brief description of the issue

📧 Contact Email: agrawaltripti67@gmail.com

Our team will review your request and guide you through the next steps.

Shipping

  • Customers may be responsible for return shipping costs unless the return is due to a defect or incorrect item sent by us.

  • We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Jurisdiction

This policy applies to orders within India only and is governed by the laws of India.

If you want, I can also:

  • Make this shorter

  • Adjust the tone (more strict / more friendly)

  • Customize it for cash on delivery (COD) or custom products

Just tell me.